Frequently Asked Questions

We make it easy to order anything online and ship it to Puerto Rico. Sign up, shop at any U.S. retailer using your PackagePR address, and we'll handle the shipping to Puerto Rico with fast, reliable, and affordable options including Next-Day Air.

Plans include 30 to 90 days of free storage per item, with affordable extensions available. Basic Stash offers 30 days, Island Pro offers 60 days, and Elite Stash offers 90 days of free storage per item. After that period, additional storage is charged at competitive rates based on your plan level.

Yes, all plans offer insurance from $100 to $1,000 per item, keeping your goods secure while stored. Basic Stash includes insurance up to $100 per item, Island Pro covers up to $500 per item, and Elite Stash provides coverage up to $1,000 per item. Our facility is equipped with 24/7 security monitoring, climate control, and fire protection systems.

Our platform lets you track and organize your items effortlessly, from any device, with a tropical touch. You can view photos of your items, request returns, and manage your inventory all from your dashboard. We provide a detailed inventory of your stored items with photos for easy reference.

You can store most non-perishable items including clothing, electronics, collectibles, documents, and household goods. For safety and legal reasons, we cannot store hazardous materials, perishables, illegal items, or extremely valuable items that require specialized storage.

Getting started is easy! Simply sign up for a free account, choose your plan, and you'll receive a unique U.S. shipping address. Use this address when shopping at any U.S. retailer, and we'll receive your packages on your behalf. Once your items arrive, you can consolidate them and ship to Puerto Rico whenever you're ready.

We offer multiple shipping options to suit your needs: Next-Day Air for urgent deliveries, 2-3 Day Priority for faster service, and Standard Ground (5-7 days) for the most economical option. All shipments include tracking and our competitive rates are often 40-75% less than traditional carriers.

Since Puerto Rico is a U.S. territory, there are no customs or duties when shipping from the mainland! This means no extra fees, no complicated forms, and no delays at customs. Your packages move freely just like domestic shipments within the United States.

Absolutely! Package consolidation is one of our key services. We can combine multiple packages into one shipment, reducing your shipping costs significantly. This is especially beneficial when you shop from multiple retailers. Our team carefully repacks your items to maximize space efficiency while ensuring protection.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. For business accounts, we also offer NET terms and invoicing options. All payments are processed securely through our encrypted payment system.

Yes! You can track every step of your package's journey. Once we receive your items at our facility, you'll get email notifications and can track everything through your dashboard. When we ship to Puerto Rico, you'll receive the tracking number to monitor delivery progress.

We take great care in handling your packages, but if something goes wrong, we've got you covered. All plans include insurance coverage (amount varies by plan). If an item is damaged or lost while in our care, we'll work with you to file a claim and ensure you're compensated according to your plan's coverage limits.

Yes, we offer specialized business accounts with volume discounts, priority processing, dedicated support, and flexible payment terms. Business accounts also get access to our API for integration with your existing systems. Contact our business team for custom pricing.

We can handle returns for you! If you need to return an item to a U.S. retailer, just let us know through your dashboard. We'll process the return according to the retailer's policy. Return shipping fees may apply depending on the retailer's terms.

Our customer service team is available Monday through Friday, 9 AM to 5 PM AST (Atlantic Standard Time). You can reach us by phone at 1-939-473-1833, email at admin@packagepr.com, or through our live chat during business hours. We typically respond to emails within 24 hours.